Shipping policy

At Kittie’s & Bean’s Sweet and Sassy Shops, we do our best to get your order to you quickly and safely. Here’s everything you need to know about how we ship:

🚚 Carrier & Method

• All domestic orders are shipped via USPS (United States Postal Service).
• Shipping options (such as First-Class, Priority Mail, or Priority Express) may be available at checkout, depending on your order size and destination.
• International orders are shipped via DHL.  

📦 Processing Time

• Orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays).
• You’ll receive a confirmation email with tracking information once your order has shipped.

🌎 Shipping Areas

• We currently ship within the United States.
• At this time, we are learning about international shipping, and can only offer shipping to select countries.

⏱️ Delivery Estimates

• USPS First-Class: usually 3–5 business days
• USPS Priority Mail: usually 2–3 business days
• USPS Priority Express: usually 1–2 business days
  (Please note: these are USPS estimates, and actual delivery times may vary.)
• DHL - dependent on shipping destination

⚠️ Shipping Delays

• Once your package leaves our shop, the carrier is responsible for delivery.
• We are not responsible for delays caused by the carrier, weather, or circumstances outside our control — but we’ll always do our best to help if something goes wrong.

🛑 Risk of Loss

• Risk of loss or damage passes to you once the package is handed over to the carrier.
• If your package is lost or damaged in transit, please reach out to the carrier with your tracking number. We’re happy to assist if you need help starting a claim.

❓ Questions?

If you have any questions about your shipment, email us at hello@kittiesandbeans.com.